We respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What we collect

We may collect personal information such as:

• Your name and contact details (e.g. email address)

• Information you submit via our contact form or email

• Website usage data through tools such as Google Analytics

2. How we collect it

We collect personal information when you:

• Contact us via forms, email, or phone

• Subscribe to updates

• Visit our website (via cookies and analytics tools)

3. Why we collect it

We collect and use personal information to:

• Respond to your enquiries or feedback

• Improve our website and services

• Communicate with you, where you have opted in

4. How we protect it

We store your data securely and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access.

5. Disclosure to third parties

We may share data with trusted third-party service providers (e.g. website hosting, analytics), solely for the purpose of operating our website or services. We do not sell or rent your personal information.

6. Accessing or correcting your information

You can request access to, or correction of, your personal information by contacting us at the email address below.

7. Complaints

If you have concerns about how your personal information is handled, please contact us. If we can’t resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. International data transfers

Some of our service providers may store data overseas (e.g. cloud hosting platforms). We take steps to ensure they maintain appropriate privacy safeguards.

9. Contact us

If you have any questions about this privacy policy, or would like to make a request or complaint, please email: hello@elevatepilot.com.au